Washing Machines

Washing Machines

It is a Miele washing machine w3831 and the waterproof system has been activated. Tried and tried a few things, machine does now pump out water I have poured in with a bucket but it won't go back to a normal program. Help please?

Posted by ellentroitzs on Jan 06, 2011

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Washing Machines

Product Troubleshooting for Washing Machines


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Answers :


Hi Turn off and unplug, drain by the filter plug, lean the machine forward - the water flows out the bottom, plug in and it should work. If this does not cure your problem then you need to call the service technician....please check the bellow link to find the same problem where it is recommended in the " problem solving guide " section in page 41 to call technician when water proof system is activated, since it's not an easy job to be fixed by a layman. http://www.miele.co.uk/Resources/OperatingInstructions/W%203923%20WPS.pdf Also there is a possibility that there is a leak that passed through the waterproof system, and the water protection system had reacted putting the machine on error mode, as the water can damage electric parts, and cause serious hazard.Sometimes you can reset the error by unplugging power cord, however you should call immediately a technician, as using the appliance when there is a problem with the waterproof system, you can be seriously injured by electric shock.Please get back to us if you have further query else please accept the suggestion. Thank you for contacting fixya.com
Hi Turn off and unplug, drain by the filter plug, lean the machine forward - the water flows out the bottom, plug in and it should work. If this does not cure your problem then you need to call the service technician....please check the bellow link to find the same problem where it is recommended in the " problem solving guide " section in page 41 to call technician when water proof system is activated, since it's not an easy job to be fixed by a layman. http://www.miele.co.uk/Resources/OperatingInstructions/W%203923%20WPS.pdf Also there is a possibility that there is a leak that passed through the waterproof system, and the water protection system had reacted putting the machine on error mode, as the water can damage electric parts, and cause serious hazard.Sometimes you can reset the error by unplugging power cord, however you should call immediately a technician, as using the appliance when there is a problem with the waterproof system, you can be seriously injured by electric shock.Please get back to us if you have further query else please accept the suggestion. Thank you for contacting fixya.com
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