24032\24036 Top Load Washer

24032\24036 Top Load Washer

Washing machine works but when it comes time to spin it gets stuck the water drains but wont spin you can hear it trying but its like the brake is stuck if I open and close the lid then it will spin and work like normal but you have to open and close the lid every time to reset it ??

Posted by mbassett8 on Jan 06, 2011

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24032\24036 Top Load Washer

Product Troubleshooting for 24032\24036 Top Load Washer


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Assuming that you have a Kenmore / Whirlpool top load, direct drive, neutral drain washer.If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart againhttp://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdfAlso check the Sears parts site for your washer:http://www.searspartsdirect.com/partsdirect/index.action Enter your model number and you'll see a list of major sub-components.Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt. You don't have to remove the drum.Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission. Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft, remove the 8 screws carefully the transmission holds 16Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.If the cam that should have a spring doesn't, the washer won't go into spin mode.If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.As an aside, the kit cost us $15.00 which is a lot less than the $170 for a new transmission.
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